As of this writing, Steam's support page indicates it has received 214,126 refund requests in the last 24 hours alone, accounting for about 90% of all user help requests. With the Steam Summer Sale going on this week, that number has surged dramatically. In May, Steam was handling about 50,000 refund requests on a daily basis. You can request a refund by Steam Support > Login to your Steam account > Purchases > I would like a refund > Select the problem you are facing related to the. Youll be taken to the Steam Support home page, where you can choose the Games and. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences. Rust's number of refunds may have jumped somewhat with the current Steam Summer Sale. Simply click on the Help tab in the upper left bar, then the Steam Support option in the drop-down. Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. On their most recent attempt, the Steam support account granted a refund in the form of credit. That policy lets people refund a game purchase for any reason, provided they ask for their refund within two weeks of the purchase, and have logged less than two hours of play time. Although their initial refund request was denied by Steam, they were persistent and kept on trying. The game launched in 2013, and had long since passed the 1 million mark by the time Steam introduced its refund policy in 2015. In a post on Twitter today, Newman revealed that the survival game has been refunded 329,970 times, returning a total of $4.38 million to players.Įarlier this year, Newman's Facepunch Studios announced that Rust had sold 5.2 million copies. ![]() monthly, yearly) access that you pay for on a recurring basis. ![]() ![]() Renewable Subscriptions For some content and services, Steam offers periodic (e.g. Rust developer Garry Newman has given an indication of how much Steam's refund system can affect a particular game. You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.
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